New policy library is now live
You may be looking for policy and related documents about complaints handling policy. These have been moved to education.nsw.gov.au/policy-library/policies/complaints-handling-policy.
Take some time to familiarise yourself as the policies may not be in the places you're used to.
Please update any links and favourite pages as well.
For help accessing the new website contact DECinfo@det.nsw.edu.au.