Deliver and monitor a service to customers

Module/Unit BSBCUS301A

Duration 20 Hrs

Module/Unit Purpose

On completion of this unit you should be able to use interpersonal skills and knowledge of customer needs to deliver a service to internal and external customers. You should also be able to review service delivery by evaluating customer satisfaction. 
Specifically you will be able to:
1. Identify customer needs
2. Deliver a service to customers
3. Monitor and report on service delivery

This Module/Unit is included in the following course(s):


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