Deliver and monitor a service to customers
On completion of this unit you should be able to use interpersonal skills and knowledge of customer needs to deliver a service to internal and external customers. You should also be able to review service delivery by evaluating customer satisfaction.
Specifically you will be able to:
1. Identify customer needs
2. Deliver a service to customers
3. Monitor and report on service delivery
This Module/Unit is included in the following course(s):