Coordinate implementation of customer service strategies

Module/Unit BSBCUS401A

Duration 35 Hrs

Module/Unit Purpose

On completion of this unit you should be able to lead or work effectively in a team whose responsibility is to co-ordinate customer service strategies for an organisation. You should also be able to evaluate and review customer satisfaction, report the findings and make recommendations for improvement. 
Specifically you will be able to:
Advise on customer service needs
Support implementation of customer service strategies
Evaluate and report on customer service

This Module/Unit is included in the following course(s):


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