Co-ordinate customer service and networking activities
his competency standard covers the skills and knowledge required to implement customer service policies and procedures. This unit might be appropriate for merchandise or department managers who have responsibility for customer service delivery by others in an agricultural or horticultural setting.
This unit is a combination of unit GCST05A Co-ordinate customer service activities and element 3 is element S20 from the Customer Service Generic Guideline competencies. This unit still achieves the outcome of GCST05A but includes an additional element on networking.