Interact with customers

Module/Unit SIRXCCS002A

Duration 20 Hrs

Module/Unit Purpose

On completion of this unit, you will have skills, knowledge and attitudes required to deliver service to customers. It entails being able to communicate effectively with customers, respond to their complaints, receive and process sales orders and identify customers special requirements. 
Specifically you will be able to:
Deliver service to customers
Respond to customer complaints
Receive and process sales orders
Identify customers special requirements
Work effectively as a team member to meet customers    needs.

This Module/Unit is included in the following course(s):


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