Provide customer service in transport vehicles/vessels

Module/Unit TLII3003A

Duration 20 Hrs

Module/Unit Purpose

This unit involves the skills and knowledge required to provide customer service for local and overseas passengers in transport vehicles/vessels. This includes monitoring and addressing passenger needs, preparing and delivering commentaries, resolving problems and conflicts involving customers, and liaising with the suppliers of tourism products to ensure appropriate materials and services are obtained and made available to service
customer needs. Licensing, legislative, regulatory or certification requirements are applicable to this unit.


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