Provide travel information to customers

Module/Unit TLII3010A

Duration 20 Hrs

Module/Unit Purpose

This unit covers the skills and knowledge required to identify and locate major destinations, public services, attractions and facilities as part of the provision of public transport advice. It covers responding appropriately to customer enquiries with respect to destinations, related services and facilities and ticketing. Licensing, legislative, regulatory or certification requirements are applicable to this unit.


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